Shipping Policy

Please carefully review our Shipping Policy before purchasing our products. This policy applies to all orders placed through our store.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer worldwide shipping through various international logistics providers, including:

4PX
YunExpress
Wanb Express
UBI

The shipping method available for your order may vary depending on the destination, product, package size, and other shipping conditions.

All delivery times and dates provided by us are estimates only and are given in good faith. Actual delivery times may vary due to factors outside our control, including customs clearance, weather, carrier delays, local holidays, or other unforeseen circumstances.

ORDER PROCESSING TIME

Processing Time: 3-7 Days
Shipping Time: 14-30 Days

DO YOU DELIVER INTERNATIONALLY?
We ship world wide.

NOTE
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

INCORRECT SHIPPING INFORMATION

Please make sure that your shipping address, phone number, and other delivery information are accurate before completing your purchase.

If you provide an incorrect or incomplete shipping address and the package cannot be delivered or must be reshipped, additional shipping costs may apply.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at service@chloeiw.com. We will do our best to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or shipment.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or significantly delayed, please contact our customer service team.

For damaged packages, please provide photos of the package and the product, along with your order number, so that we can review the situation and determine the appropriate solution.