Customer Service
Questions, Feedback or Need More Information?
If you have any questions about our products, orders, shipping, returns, or after-sales service, please feel free to contact us.
If your question is not answered on one of our information pages, or if anything is unclear, please send us an email at:
When contacting our customer service team, please provide the following information where applicable:
- Your full name
- Your order number
- Your contact phone number
- The city and state where you live
- A detailed description of your question or issue
- Photos of the product if you are requesting after-sales service or reporting a product issue
Providing complete information and clear product photos will help us review your request and provide assistance more efficiently.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Our customer service team will normally respond to your email within 48 hours, excluding weekends, public holidays, and other holidays.