Privacy Policy

Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy for Chloeiw ("Company," "we," "us," or "our") describes how and why we may collect, use, store, and share your personal information when you visit or use our website and services (collectively, the "Services").

This Privacy Policy applies when you:

  • Visit our online store or any website that links to this Privacy Policy.

  • Browse or purchase products from our store.

  • Create an account or provide information during checkout.

  • Contact our customer service team.

  • Subscribe to marketing communications.

  • Interact with us through promotions, marketing activities, or other related services.

QUESTIONS OR CONCERNS?

Your privacy is important to us. This Privacy Policy is intended to help you understand what personal information we collect, how we use it, and what choices and rights you may have.

By using our Services, you acknowledge the practices described in this Privacy Policy. If you have any questions or concerns about how we handle your personal information, please contact us at:

service@chloeiw.com

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information that you voluntarily provide to us, information automatically collected when you use our Services, and information received from certain third parties.

Depending on how you interact with our Services, we may collect information such as:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • City, state, province, or country

  • Other contact information you provide to us

Order and Transaction Information

When you make a purchase, we may collect information related to your order, including:

  • Products purchased

  • Order number

  • Order history

  • Shipping and billing information

  • Transaction details

  • Refund or return information

Payment information may be processed by third-party payment providers. We generally do not store complete credit or debit card information on our own systems.

Account Information

If you create an account with us, we may collect information such as your name, email address, account credentials, and order history.

Communications

When you contact us, we may collect the information you provide, including the contents of your messages and any information you choose to provide when requesting customer service or after-sales assistance.

If you contact us regarding a defective, damaged, or incorrect product, you may provide product photographs or other information necessary for us to review your request.

DO WE PROCESS SENSITIVE PERSONAL INFORMATION?

We generally do not seek to collect sensitive personal information through our Services.

If sensitive personal information is provided to us or becomes necessary for a particular purpose, we will process it only when permitted by applicable law and, where required, with your consent.

Please do not provide sensitive personal information unless it is necessary for your request or required for a service we provide.

INFORMATION COLLECTED AUTOMATICALLY

When you visit or use our website, certain information may be collected automatically.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Referring website

  • Pages viewed

  • Products viewed

  • Date and time of visits

  • Website interaction information

  • General geographic information

We may use this information to help operate, maintain, secure, and improve our website and Services.

DO WE USE COOKIES?

Yes. We may use cookies and similar technologies to operate our website and improve your browsing experience.

Cookies may help us:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Analyze website traffic.

  • Provide relevant advertising or marketing where applicable.

  • Detect security issues and prevent fraudulent activity.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

DO YOU RECEIVE INFORMATION FROM THIRD PARTIES?

We may receive information from third parties when necessary to provide and improve our Services.

These third parties may include:

  • Payment service providers

  • Shipping and logistics providers

  • Website and analytics service providers

  • Advertising and marketing partners

  • E-commerce service providers

  • Fraud prevention and security providers

  • Social media platforms

  • Publicly available sources

Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use personal information for purposes including:

To Process and Fulfill Orders

We may use your information to:

  • Process purchases and payments.

  • Confirm your orders.

  • Arrange shipping and delivery.

  • Provide order and shipping updates.

  • Process returns, refunds, and exchanges.

  • Provide after-sales support.

To Provide Customer Service

We may use your information to respond to questions, requests, complaints, and other communications.

To Improve Our Services

We may use information to understand how customers use our website and to improve our products, website functionality, customer experience, and Services.

For Security and Fraud Prevention

We may process information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, security incidents, and other harmful or illegal activities.

For Marketing

Where permitted by applicable law, we may use your contact information to send promotional communications, product updates, special offers, or other marketing information.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

To Comply With Legal Obligations

We may process and disclose information when reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from government authorities.

  • Protect our legal rights.

  • Investigate suspected fraud or unlawful activity.

  • Enforce our policies and agreements.

  • Protect the safety and security of our customers, business, and Services.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR INFORMATION?

Where applicable law requires a legal basis for processing personal information, we may process your information based on one or more of the following:

  • Your consent.

  • Performance of a contract, such as fulfilling an order you have placed.

  • Compliance with a legal obligation.

  • Our legitimate business interests, where permitted by law.

  • Protection of vital interests or other lawful grounds recognized by applicable law.

The applicable legal basis may depend on the specific circumstances in which your information is collected and processed.

IN WHAT SITUATIONS DO WE SHARE PERSONAL INFORMATION?

We may share personal information with certain categories of third parties when necessary to operate our business and provide our Services.

These may include:

Payment Providers

Payment information may be shared with payment processors to authorize and process transactions.

Shipping & Logistics Providers

We may share relevant information such as your name, shipping address, phone number, and order information with shipping and logistics providers so that your order can be delivered.

Service Providers

We may use third-party service providers to support website hosting, technology, analytics, customer service, fraud prevention, marketing, and other business functions.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, legal process, court order, or governmental request.

Business Transfers

If our business is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information for monetary consideration in the ordinary operation of our business.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission over the Internet and no information storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, fulfilling transactions, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know whether we process your personal information.

  • The right to access personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information.

  • The right to request restriction of certain processing.

  • The right to object to certain processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to receive certain personal information in a portable format.

  • The right to opt out of certain marketing communications.

These rights are subject to applicable legal limitations and exceptions.

HOW DO I EXERCISE MY PRIVACY RIGHTS?

The easiest way to exercise your privacy rights is to contact us directly.

Please email:

service@chloeiw.com

When submitting a privacy request, please provide enough information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.

We will review and respond to requests in accordance with applicable data protection and privacy laws.

MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in the email.

You may also contact us at service@chloeiw.com to request that we stop sending promotional communications.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions, account, or other necessary Services.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

CHILDREN'S PRIVACY

Our Services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us at service@chloeiw.com so that we can review the situation and take appropriate action.

INTERNATIONAL DATA TRANSFERS

Because we operate an online store and may use service providers located in different countries, your personal information may be transferred to and processed in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, legal requirements, or other circumstances.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.