Payment Policy

At Chloeiw, we strive to provide a secure, convenient, and straightforward checkout experience. Please review the following information regarding payment methods, currencies, order modifications, and payment confirmations.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently offer the following payment methods, subject to availability at checkout:

● PayPal

Chloeiw accepts secure payments through PayPal.

Depending on your location and PayPal account, eligible payment methods may include major credit and debit cards such as:

Visa
Mastercard
American Express
Discover

Payment availability may vary depending on your country and PayPal's applicable policies.

● Secure Credit & Debit Card Payment

We may also accept direct credit and debit card payments through our secure payment processing system.

Supported card types may include:

Visa
Mastercard
American Express
Discover

The payment methods available for your order will be displayed during checkout.

WHICH CURRENCY WILL I BE CHARGED IN?

All transactions on our store are generally processed in USD (United States Dollars).

If your credit or debit card is issued in a currency other than USD, your bank or card issuer may automatically convert the transaction into your local currency.

The exchange rate and any foreign transaction or currency conversion fees are determined by your bank or card issuer and are outside our control.

DO YOU OFFER INSTALLMENT OR SPLIT PAYMENT OPTIONS?

Installment or split-payment options may be available depending on your location, eligibility, and the payment provider.

If an installment payment option is available for your order, it will be displayed during checkout.

The number of installments, payment schedule, eligibility requirements, and applicable terms are determined by the relevant payment provider.

IS MY PAYMENT SECURE?

We take reasonable measures to protect your payment information and use secure payment processing services.

We do not intentionally store your complete credit or debit card details on our store's systems. Payment information is processed through applicable third-party payment providers and is subject to their security and privacy policies.

Please make sure that the billing information you provide during checkout is accurate to help avoid payment delays or authorization issues.

WHEN WILL MY PAYMENT BE CHARGED?

Payment is generally authorized and/or charged when you complete your purchase, depending on the payment method and payment provider used.

Your order will be processed after successful payment authorization.

If a payment cannot be authorized or is declined, your order may not be successfully completed. Please contact your bank or payment provider if you experience payment-related issues.

HOW DO I CHANGE OR MODIFY MY ORDER?

If you notice an error in your order after receiving your order confirmation email, please contact us as soon as possible at:

service@chloeiw.com

We may be able to modify or cancel your order if it has not yet entered the shipping process.

Once your order has been processed for shipment or shipped, we may no longer be able to change the order details.

Please provide your order number and the details of the requested change when contacting customer service.

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?

If you have not received an order confirmation email after completing your purchase, please check your email's spam, junk, promotions, or other filtered folders.

You may also have entered an incorrect email address during checkout.

If you still cannot find your confirmation email, please contact us at service@chloeiw.com.

When contacting us, please provide your name and any available order information so that we can help locate your order.