Return & Refund Policy

Thank you for your purchase from Chloeiw. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms of this Return & Refund Policy.

Please carefully review the following information before requesting a return or refund.

RETURNS

To be eligible for a return, you must contact us within 14 calendar days of receiving your order.

To be eligible for a return, the item must:

• Have been purchased directly from our online store.

• Be unused and in its original condition.

• Be undamaged and free from signs of use.

• Include the original packaging and accessories, where applicable.

• Include proof of purchase or order information.

Certain products may not be eligible for return. Please see the Exceptions section below.

Please contact our customer service team before sending any item back. We will provide you with the appropriate return instructions and return address.

RETURN PROCESS

To request a return, please contact us at:

Email: service@chloeiw.com

Please include your order number, name, reason for the return, and photos of the product when applicable.

After reviewing your request, our customer service team will provide you with return instructions and, if applicable, a return address.

Please do not send your order back to the address listed on our website unless our customer service team specifically instructs you to do so.

Once you receive the return instructions, please securely package the item and include your proof of purchase or order information.

Return Shipping Costs

If the return is due to a product defect, an incorrect item, or an error attributable to us, we will review the situation and provide appropriate return instructions. Where applicable, we may cover reasonable return shipping costs.

If the return is requested for reasons unrelated to an error on our part, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer may be responsible for the return shipping costs.

Where permitted, applicable return shipping costs may be deducted from the refund amount.

ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Orders that have not yet entered the shipping process may generally be cancelled.

Once an order has been processed for shipment or has been shipped, we may no longer be able to cancel it.

If your order has already been shipped, you may need to follow the applicable return process after receiving the package.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once order processing or shipping has begun.

REFUNDS

Once we receive your returned item, we will inspect the product to determine whether it meets the applicable return requirements.

If your return is approved, we will process the applicable refund to your original payment method.

Please allow up to 14 days after receipt of the returned item for the return to be reviewed and processed.

After we issue a refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

You will receive an email notification once your return or refund has been processed.

Please note that original shipping charges may be non-refundable where permitted, except where the return is due to our error, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive your order in good condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photos of the product

• Photos of the shipping packaging, if applicable

After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, refund, or other reasonable remedy.

If the issue was caused by an error on our part, you will not be responsible for reasonable return shipping costs where applicable.

EXCHANGES

Eligible products may be exchanged subject to availability and the conditions of this Return & Refund Policy.

If you would like to exchange an item, please contact our customer service team and specify the item you would like to exchange and the replacement item you are requesting.

An exchange may not be available if the requested replacement product is out of stock.

NON-RETURNABLE ITEMS

The following types of products may generally not be eligible for return or exchange:

• Perishable goods

• Intimate or sanitary goods

• Gift cards

• Customized or personalized products

• Digital products

• Products that cannot be returned for health, hygiene, or safety reasons after being opened or used

Additional product-specific return restrictions may apply where permitted by applicable law.

IMPORTANT NOTE

If a return is requested because of the customer's circumstances, including ordering the wrong product, changing their mind, or no longer needing the product, the customer may be responsible for applicable return shipping costs.

If a return is required because of an error on our part, such as receiving an incorrect, damaged, or defective product, we will review the situation and provide an appropriate solution.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.